Roadside Service Stories

Service Stories are representative scenarios based on the types of roadside calls we handle in Metro Atlanta. They are written to explain how a call works. They are not customer testimonials or reviews, and they do not describe identifiable customers.

• Mobile EV Charging · I-20 East corridor, DeKalb CountyAn EV that ran out of charge short of the I-20 East chargersA depleted EV is often an energy problem, not a tow problem. The deciding factors are access, vehicle condition and how far the nearest working charger is.Read the story →
• Jumpstart · Buckhead, AtlantaA dead 12V battery on level four of a Buckhead parking deckIn-town Atlanta calls are usually access problems. Deck name, level and nearest entrance shorten the call more than anything else you can tell a technician.Read the story →
• Tire Change · Decatur, GAA flat tire on a Decatur side street with a spare in the trunkA tire change on the roadside is only possible when a usable spare is present. Checking that first is what keeps the call from becoming a tow.Read the story →
• Vehicle Lockout · College Park / Airport areaKeys locked inside a running errand near the airportLockout calls move fastest when you can prove the car is yours and name the exact lot and row. If a child or pet is locked inside, call 911 first.Read the story →
• Fuel Delivery · I-285 PerimeterOut of fuel on an I-285 exit ramp at nightOn the Perimeter, the direction of travel and the exit number matter as much as the highway name. Share your location if you can — it removes the guesswork.Read the story →
• Fleet Roadside Assistance · Northeast Metro / GwinnettTwo fleet vans down on the same morningFor fleets, the useful unit of work is the day, not the single vehicle. Give one contact, unit numbers and priorities, and the sequencing takes care of itself.Read the story →